Who owns application maintenance?
Who really owns application maintenance in an agency context?
Do the Ops Team own it? Nope. They're great at servers, networks and security, but they're not customer-facing in application delivery teams.
DevOps? Same story, and despite what it's supposed to be, its practitioners and their cloud-engineering and tooling focus means BAU is rarely front of mind.
Engineering? Developers are amazing at producing solutions to gnarly problems, but maintenance just isn't sexy enough.
So who then?
Project Managers are awesome, and if anyone can motivate these roles, it's them. But we think they're massively under-served: Without proactive data, proactive planning just won't happen. It's how issues slip through the cracks, and un-billable time racks up.
But it's also where Metaport comes in.
Metaport gives agencies and service providers a clear view of upcoming EOL and EOS risk, so their teams can plan ahead, keep customers informed, and avoid burning non-billable hours on last-minute fixes.
